We had water damage from the toilet in the unit above us overflowing and leaking through our wall and into the floors. Our insurance company mishandled our claim from day one when our adjuster lied about what repairs the initial EMS vendor said needed to be done. That vendor backed out of the project when our adjuster tried to force him to do a limited scope of work from what he was recommending. At that point, I searched for another water mitigation company. I found Water Damage Zone on yelp and gave them a call. Elan Kissar came out to take a look at our home and put together a quote to submit to insurance. He has lots of experience with insurance companies, especially difficult ones like ours, and provided a lot of advice so that we could get a resolution with our insurance company. A few weeks later, Angela Valdez introduced herself and became the primary point person. Angela was great and also provided a lot of advice on how to deal with our insurance company which was very difficult every step of the way. Our insurance company sent us a payment for the exact amount of the Water Damage Zone quote but told us 1/3 of it needed to be paid to the initial EMS vendor. We were never able to get the insurance company to budge on providing the full payment to each of these two vendors so we ultimately ended up hiring a different company for the water mitigation who agreed to do it for the remaining amount we had from the payment. Although we didn't use Water Damage Zone, I would highly recommend them as their expertise and willingness to help us was stellar. I can't say enough good things about Elan and Angela!